Sales and customersIntercom
Intercom with Website: what customers ask, answered on your site
What you can do
Help pages from your articles
The AI reads the help center articles you choose in Intercom and builds a help or FAQ section on your website from them.
Common questions, found for you
Ask the AI which topics come up most in your conversations and it writes clear answers for your pages, without customer details.
Replies after you confirm
Ask the AI to reply to a conversation or add a note. You read the text in a card in the chat and nothing is sent until you click Confirm.
What you can ask the AI
Examples to type in the chat once the app is connected to your website.
Build a Help page from our Intercom articles about orders and returns.
What did customers ask about most in Intercom this month? Add the answers to the FAQ.
Reply to the latest Intercom conversation about opening hours: on Saturdays we are open until 8 pm.
How to connect it
- 1
Step 1
Open Integrations
In Studio, open Integrations in the website where you want to use Intercom and find it in the Browse tab.
- 2
Step 2
Click Connect
Click Connect, sign in to your Intercom account in the window that opens and approve access. The connection applies to this website only.
- 3
Step 3
Ask the AI
In the chat, say what you need from Intercom. The AI reads what it needs and asks for your confirmation before any action in the app.
You stay in control
The AI reads your data directly when it needs it, but anything that sends, changes or deletes something in the app waits until you confirm it in the chat. Your data stays private and never shows up on your website unless you ask for it.
Frequently asked questions
No. Every reply or message is prepared only when you ask, shows up as a card in the chat and is sent after you click Confirm.
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